Time to Shipping

It typically takes us less than 5 days to produce and ship an order. We will display any production delays on the site.

Shipping Carrier

We use flat rate shipping from USPS. This is the fastest and lowest cost option with the least restrictions on where we can ship to. Orders over $99 get free shipping.

Order Emails and Tracking Numbers

As soon as your order is placed, you will receive an email from us confirming the details. If you need to make any changes, please contact us as soon as possible.

After your order ships, you will receive a second email with a tracking number and a link to check the tracking number. Please note that the tracking number may not appear in the system for up to 24 hours.

Observed Holidays for Zodiac Holds

We observe the typical United States holidays (and we often extend) and do not ship on the following periods:

  • New Year's Week
  • Memorial Day 
  • Independence Day
  • Labor Day 
  • Thanksgiving Week 
  • Christmas Week 

Production Downtime

We are a small business, so we try not to work weekends unless we are in very high demand. We also sometimes take long weekends during the climbing season. With that there might be delay in production times. There periods will be advertised and thanks for understanding.